How To Make A Return or Exchange
ORDERS PLACED BEFORE JULY 28 AT 1:00 PM MDT, PLEASE CONTACT US TO ASSIST WITH YOUR RETURN OR EXCHANGE. PLEASE ALLOW UP TO 48 HOURS FOR A RESPONSE.
ORDERS PLACED AFTER JULY 28 AT 1:00 PM MDT, PLEASE READ CAREFULLY AND FOLLOW THE STEPS LISTED BELOW TO INITIATE YOUR RETURN OR EXCHANGE. THIS IS A SIMPLE SELF-SERVING PROCESS FOR RETURNS, EXCHANGES, OR REFUNDS THAT ONLY TAKES A FEW MINUTES.
Returns just got a lot easier thanks to our new online returns portal. You won't even need our help. Follow the step-by-step guide below to complete the process.
RETURN & EXCHANGE POLICY
We think you'll be stoked with what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed, unaltered, or defective items with all labels still attached for return or exchange within 30 days from the arrival date. Original shipping costs are non-refundable. Items purchased outside of Canada or the United States or military addresses are not eligible for returns or exchanges at this time. "Final Sale” means the specified items are not eligible for return or exchange.
(Please Note: Pilling after the 30-day return window is due to incorrect washing or handling and will not be accepted for return. Centralized pilling is due to direct rubbing/friction with another surface and will not be treated as defective. Please contact support with any questions on the best wash/care instructions for your styles.)
Your refund will go back to the original method of payment used to make the purchase. We usually process returns quickly, but just in case, please allow up to 14 business days from when we receive the items for your account to be refunded.
INITIATE RETURNS & EXCHANGES here
STEP 1. Click on the "INITIATE A RETURN OR EXCHANGE NOW" button. Enter your Order number.
STEP 2. Enter your ZIP Code or Postal Code and click the "START A RETURN" button.
STEP 3. Add the items you want to add to the Return or Exchange by clicking on the Product. Eligible items will show as white. Ineligible items will be greyed out.
STEP 4. Choose Exchange, Refund, or get a Bonus with Store Credit. Choose a reason for the Return or Exchange. Follow each of the next steps when prompted to complete the process.
Make sure to only use our pre-paid return labels so we can track your order. Separate orders should be returned separately with the coordinating return label. We are unable to refund lost returns using labels other than our own.