Customer Help

How can we help?

FAQ

GENERAL

How can I contact Odin Mfg?

The best way to reach us is through our website contact form. We generally answer emails within 24 hours. The more info you provide in form boxes gives us a solid head start to getting your issue resolved.

I did not receive a tracking email?

We hear this a lot and it’s good for you to know Order emails go out AUTOMATICALLY after a purchase is made, as well as after a Shipping label is created to send your Order. So, if you aren’t getting our emails it’s likely one of four things. Check this list before emailing us to speed up the solution and avoid being asked to do this first.

1) Check your main inbox – I know it sounds obvious. But just try this first. Type “Odin Mfg”into your email search bar. It often shows up there. 

2) Check your spam inbox – Same as step one. Search “Odin Mfg” in here too. Due to increased privacy filters with email providers, the generic nature of these emails can accidentally get them filtered directly into spam boxes. We actually spend a fair bit of time working with email provider policies to modify our email wording in hopes of avoiding these filters.

3) Check your email trash box– Repeat the process of step 1 and 2 by searching “Odin Mfg” in this inbox as well. If your email is anything like ours it can get hit with a lot of garbage and many times while deleting mass emails, our notifications can be accidentally selected and deleted. Like a dolphin caught in the tuna net. Tuna nets suck. 

4) Email was typed in wrong– This is so common and is almost always the solution if steps 1 to 3 didn’t yield results. Emails auto-send to the address you provided for your order. So if nothing else worked, a typo is likely the nemesis. Luckily it’s a quick easy fix. Hit the contact us form and give us the quick basics like: your issue, full name you ordered with AND include the correct email address you want the notifications to go to. We’ll pull it up on our end, edit the email if necessary and resend out the notification. Crisis averted.

I didn't get an order confirmation email?

We hear this a lot and it’s good for you to know Order emails go out AUTOMATICALLY after a purchase is made, as well as after a Shipping label is created to send your Order. So, if you aren’t getting our emails it’s likely one of four things. Check this list before emailing us to speed up the solution and avoid being asked to do this first.

1) Check your main inbox – I know it sounds obvious. But just try this first. Type “Odin Mfg”into your email search bar. It often shows up there. 

2) Check your spam inbox – Same as step one. Search “Odin Mfg” in here too. Due to increased privacy filters with email providers, the generic nature of these emails can accidentally get them filtered directly into spam boxes. We actually spend a fair bit of time working with email provider policies to modify our email wording in hopes of avoiding these filters.

3) Check your email trash box– Repeat the process of step 1 and 2 by searching “Odin Mfg” in this inbox as well. If your email is anything like ours it can get hit with a lot of garbage and many times while deleting mass emails, our notifications can be accidentally selected and deleted. Like a dolphin caught in the tuna net. Tuna nets suck. 

4) Email was typed in wrong– This is so common and is almost always the solution if steps 1 to 3 didn’t yield results. Emails auto-send to the address you provided for your order. So if nothing else worked, a typo is likely the nemesis. Luckily it’s a quick easy fix. Hit the contact us form and give us the quick basics like: your issue, full name you ordered with AND include the correct email address you want the notifications to go to. We’ll pull it up on our end, edit the email if necessary and resend out the notification. Crisis averted.

Where can I find my order number?

You can find your order number in your order confirmation email that was sent to the email address used to place the online order.

RETURNS & EXCHANGES

What is Odin Mfg's Return / Exchange Policy?

We accept Returns & Exchanges within 30 days of purchase. Products must be in unused condition (unworn, with the original tags and without stains or issues).

Please include the original packing slip, product tags and product packaging in your returning parcel.

How do I initiate a Return or Exchange?

It's really easy. To initiate a Return or Exchange click here.

What can I do if there is an issue with my order?

If you received the wrong item please begin an exchange here.

If something was missing from your order, please contact us through our contact form and we'll make it right.

If you have an issue with a product from your order, please begin a Return or Exchange here.

SHIPPING

How do I track my order?

Our shipping software will automatically email your tracking number to you when your order is ready to ship.

If you don’t find the tracking email in your inbox, check your spam or junk folder. Occasionally, the emails can be mislabeled as spam or junk and may even be blocked.

If you are still unsuccessful in locating your tracking number, submit your order number and a request for your tracking information through our contact us form.

How long does shipping take?

Orders are packed and shipped Monday – Friday, 7 am – 3 pm and typically ship within 24 hours from the time of purchase. You will receive an email with your tracking number when your order is ready to be shipped. Once your order has been picked up by the postal service, the shipping time is approximately 3 – 10 business days, depending on your location.

Do you ship Internationally?

Yes. International orders are shipped via DHL. International orders outside North America do not qualify for free shipping.

SIZING & AVAILABILITY

How do I figure out my size?

Click the “How To Measure” link found above the Add to Cart button on each product page for instructions on how and where to measure for each product. Compare your measurements to our size charts or input your measurements into our size calculator to determine your corresponding size.

What can I do if the product I want is out of stock?

If the product you want is out of stock, we recommend signing up to be notified by email when we have stock available in your size. Click the red X over your sold-out size and a “notify me” button will appear, click and sign up.

WARRANTY

How do I make a warranty claim?

If you're outside the 30 day Return/Exchange window, no problem. We handle Warranty claims on a case-by-case basis. To make a claim, submit photos of the product and what needs to be repaired along with an explanation of the issue through our contact us form. If you have the original order number, please include it or your Order email address.

NEED TO INITIATE A RETURN OR EXCHANGE?

No problem. Click the button below to begin. It's a pretty simple process.