FAQ

The best way to reach us is through our website contact form. We generally answer emails within 24 hours. The more info you provide in form boxes gives us a solid head start to getting your issue resolved.

We hear this a lot and it’s good for you to know Order emails go out AUTOMATICALLY after a purchase is made, as well as after a Shipping label is created to send your Order. So, if you aren’t getting our emails it’s likely one of four things. Check this list before emailing us to speed up the solution and avoid being asked to do this first.

1) Check your main inbox – I know it sounds obvious. But just try this first. Type “Odin Mfg”into your email search bar. It often shows up there. 

2) Check your spam inbox – Same as step one. Search “Odin Mfg” in here too. Due to increased privacy filters with email providers, the generic nature of these emails can accidentally get them filtered directly into spam boxes. We actually spend a fair bit of time working with email provider policies to modify our email wording in hopes of avoiding these filters.

3) Check your email trash box– Repeat the process of step 1 and 2 by searching “Odin Mfg” in this inbox as well. If your email is anything like ours it can get hit with a lot of garbage and many times while deleting mass emails, our notifications can be accidentally selected and deleted. Like a dolphin caught in the tuna net. Tuna nets suck. 

4) Email was typed in wrong– This is so common and is almost always the solution if steps 1 to 3 didn’t yield results. Emails auto-send to the address you provided for your order. So if nothing else worked, a typo is likely the nemesis. Luckily it’s a quick easy fix. Hit the contact us form and give us the quick basics like: your issue, full name you ordered with AND include the correct email address you want the notifications to go to. We’ll pull it up on our end, edit the email if necessary and resend out the notification. Crisis averted.

We hear this a lot and it’s good for you to know Order emails go out AUTOMATICALLY after a purchase is made, as well as after a Shipping label is created to send your Order. So, if you aren’t getting our emails it’s likely one of four things. Check this list before emailing us to speed up the solution and avoid being asked to do this first.

1) Check your main inbox – I know it sounds obvious. But just try this first. Type “Odin Mfg”into your email search bar. It often shows up there. 

2) Check your spam inbox – Same as step one. Search “Odin Mfg” in here too. Due to increased privacy filters with email providers, the generic nature of these emails can accidentally get them filtered directly into spam boxes. We actually spend a fair bit of time working with email provider policies to modify our email wording in hopes of avoiding these filters.

3) Check your email trash box– Repeat the process of step 1 and 2 by searching “Odin Mfg” in this inbox as well. If your email is anything like ours it can get hit with a lot of garbage and many times while deleting mass emails, our notifications can be accidentally selected and deleted. Like a dolphin caught in the tuna net. Tuna nets suck. 

4) Email was typed in wrong– This is so common and is almost always the solution if steps 1 to 3 didn’t yield results. Emails auto-send to the address you provided for your order. So if nothing else worked, a typo is likely the nemesis. Luckily it’s a quick easy fix. Hit the contact us form and give us the quick basics like: your issue, full name you ordered with AND include the correct email address you want the notifications to go to. We’ll pull it up on our end, edit the email if necessary and resend out the notification. Crisis averted.

You can find your order number in your order confirmation email that was sent to the email address used to place the online order.

We accept Returns & Exchanges on most Odin Mfg products within 50 days of purchase. Products must be in unused condition (unworn, with the original tags and without stains or issues).

Please include the original packing slip, product tags and product packaging in your returning parcel.

We do not accept returns or exchanges on sale items. Customers choosing to exchange will receive a free shipping label through our returns & exchanges portal. We subtract the cost of return shipping labels from the total product refund. To save time, return labels will be available through our returns & exchanges portal. Refunds will issued to the original method of payment. Returns/refunds are processed Monday - Friday 9 am - 4 pm Mountain time. Please allow up to 7-10 business days for refunds to be processed by financial institutions.

It's really easy. To initiate a Return or Exchange click here.

If you received the wrong item please begin an exchange here.

If something was missing from your order, please contact us through our contact form and we'll make it right.

If you have an issue with a product from your order, please begin a Return or Exchange here.

Our shipping software will automatically email your tracking number to you when your order is ready to ship.

If you don’t find the tracking email in your inbox, check your spam or junk folder. Occasionally, the emails can be mislabeled as spam or junk and may even be blocked.

If you are still unsuccessful in locating your tracking number, submit your order number and a request for your tracking information through our contact us form.

Orders are packed and shipped Monday – Friday, 7 am – 3 pm and typically ship within 24 hours from the time of purchase. You will receive an email with your tracking number when your order is ready to be shipped. Once your order has been picked up by the postal service, the shipping time is approximately 3 – 10 business days, depending on your location.

Yes. International orders are shipped via DHL. International orders outside North America do not qualify for free shipping.

Click the “How To Measure” link found above the Add to Cart button on each product page for instructions on how and where to measure for each product. Compare your measurements to our size charts or input your measurements into our size calculator to determine your corresponding size.

If the product you want is out of stock, click the “notify when available” button to sign up for the back in stock notification. We'll send you and email or SMS when your product is back in stock.

If you're outside the 30 day Return/Exchange window, no problem. We handle Warranty claims on a case-by-case basis. To make a claim, submit photos of the product and what needs to be repaired along with an explanation of the issue through our contact us form. If you have the original order number, please include it or your Order email address.