NEED TO INITIATE A RETURN OR EXCHANGE?
No problem. Click the button below to begin. It's a pretty simple process.
The best way to reach us is through our website contact form. We generally answer emails within 24 hours. The more info you provide in form boxes gives us a solid head start to getting your issue resolved.
We hear this a lot and itβs good for you to know Order emails go out AUTOMATICALLY after a purchase is made, as well as after a Shipping label is created to send your Order. So, if you arenβt getting our emails itβs likely one of four things. Check this list before emailing us to speed up the solution and avoid being asked to do this first.
1) Check your main inboxΒ β I know it sounds obvious. But just try this first. TypeΒ βOdin Mfgβinto your email search bar. It often shows up there.Β
2) Check your spam inboxΒ β Same as step one. SearchΒ βOdin MfgβΒ in here too. Due to increased privacy filters with email providers, the generic nature of these emails can accidentally get them filtered directly into spam boxes. We actually spend a fair bit of time working with email provider policies to modify our email wording in hopes of avoiding these filters.
3) Check your email trash boxβ Repeat the process of step 1 and 2 by searching βOdin MfgβΒ in this inbox as well. If your email is anything like ours it can get hit with a lot of garbage and many times while deleting mass emails, our notifications can be accidentally selected and deleted. Like a dolphin caught in the tuna net. Tuna nets suck.Β
4) Email was typed in wrongβ This is so common and is almost always the solution if steps 1 to 3 didnβt yield results. Emails auto-send to the address you provided for your order. So if nothing else worked, a typo is likely the nemesis. Luckily itβs a quick easy fix. Hit the contact us form and give us the quick basics like: your issue, full name you ordered withΒ ANDΒ include the correct email address you want the notifications to go to. Weβll pull it up on our end, edit the email if necessary and resend out the notification. Crisis averted.
We hear this a lot and itβs good for you to know Order emails go out AUTOMATICALLY after a purchase is made, as well as after a Shipping label is created to send your Order. So, if you arenβt getting our emails itβs likely one of four things. Check this list before emailing us to speed up the solution and avoid being asked to do this first.
1) Check your main inboxΒ β I know it sounds obvious. But just try this first. TypeΒ βOdin Mfgβinto your email search bar. It often shows up there.Β
2) Check your spam inboxΒ β Same as step one. SearchΒ βOdin MfgβΒ in here too. Due to increased privacy filters with email providers, the generic nature of these emails can accidentally get them filtered directly into spam boxes. We actually spend a fair bit of time working with email provider policies to modify our email wording in hopes of avoiding these filters.
3) Check your email trash boxβ Repeat the process of step 1 and 2 by searching βOdin MfgβΒ in this inbox as well. If your email is anything like ours it can get hit with a lot of garbage and many times while deleting mass emails, our notifications can be accidentally selected and deleted. Like a dolphin caught in the tuna net. Tuna nets suck.Β
4) Email was typed in wrongβ This is so common and is almost always the solution if steps 1 to 3 didnβt yield results. Emails auto-send to the address you provided for your order. So if nothing else worked, a typo is likely the nemesis. Luckily itβs a quick easy fix. Hit the contact us form and give us the quick basics like: your issue, full name you ordered withΒ ANDΒ include the correct email address you want the notifications to go to. Weβll pull it up on our end, edit the email if necessary and resend out the notification. Crisis averted.
You can find your order number in your order confirmation email that was sent to the email address used to place the online order.
We accept Returns & Exchanges within 30 days of purchase. Products must be in unused condition (unworn, with the original tags and without stains or issues).
Please include the original packing slip, product tags and product packaging in your returning parcel.
It's really easy. To initiate a Return or Exchange click here.
If you received the wrong item please begin an exchange here.
If something was missing from your order, please contact us through ourΒ contact form and we'll make it right.
If you have an issue with a product from your order, please begin a Return or Exchange here.
Our shipping software will automatically email your tracking number to you when your order is ready to ship.
If you donβt find the tracking email in your inbox, check your spam or junk folder. Occasionally, the emails can be mislabeled as spam or junk and may even be blocked.
If you are still unsuccessful in locating your tracking number, submit your order number and a request for your tracking information through ourΒ contact us form.
Orders are packed and shipped Monday β Friday, 7 am β 3 pm and typically ship within 24 hours from the time of purchase. You will receive an email with your tracking number when your order is ready to be shipped. Once your order has been picked up by the postal service, the shipping time is approximately 3 β 10 business days, depending on your location.
Yes. International orders are shipped via DHL. International orders outside North America do not qualify for free shipping.
Click the βHow To Measureβ link found above the Add to Cart button on each product page for instructions on how and where to measure for each product. Compare your measurements to our size charts or input your measurements into our size calculator to determine your corresponding size.
If the product you want is out of stock, we recommend signing up to be notified by email when we have stock available in your size. Click the red X over your sold-out size and a βnotify meβ button will appear, click and sign up.
If you're outside the 30 day Return/Exchange window, no problem. We handle Warranty claims on a case-by-case basis. To make a claim, submit photos of the product and what needs to be repaired along with an explanation of the issue through our contact us form. If you have the original order number, please include it or your Order email address.
No problem. Click the button below to begin. It's a pretty simple process.