Refund policy

We think you'll be stoked with what you ordered but if something doesn't work out, we will accept unworn, unwashed, unaltered, or defective items with all labels still attached for return or exchange within 50 days from the arrival date. Original shipping costs are non-refundable. Items purchased outside of Canada or the United States or military addresses are not eligible for returns or exchanges at this time. "Final Sale” means the specified items are not eligible for return or exchange.

(Please Note: Pilling after the 50-day return window is due to incorrect washing or handling and will not be accepted for return. Centralized pilling is due to direct rubbing/friction with another surface and will not be treated as defective. Please contact support with any questions on the best wash/care instructions for your styles.)

Please note, that if you are returning a non-defective item, you will be charged for the cost of the Return shipping label. Your refund will go back to the original method of payment used to make the purchase. We process returns/refunds Monday to Friday 9 am - 4 pm in the order they are received. Please allow up to 7-10 business days for your refund to be processed by your financial institution. 

INITIATE RETURNS & EXCHANGES here

STEP 1. Click on the "INITIATE A RETURN OR EXCHANGE NOW" button. Enter your Order number.

STEP 2. Enter your ZIP Code or Postal Code and click the "START A RETURN" button.

STEP 3. Add the items you want to add to the Return or Exchange by clicking on the Product. Eligible items will show as white. Ineligible items will be greyed out.

STEP 4. Choose Exchange, Return, or get a Bonus with Store Credit. Choose a reason for the Return or Exchange. Follow each of the next steps when prompted to complete the process. If you're returning a non-defective item, you will be charged for the cost of the Return shipping label. 

Make sure to only use our pre-paid return labels so we can track your order. Separate orders should be returned separately with the coordinating return label. We are unable to refund lost returns using labels other than our own.